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Matrix Comsec Breaks into VoIP Call Center Market
By Jamie Epstein TMCnet Web Editor
Opening its door in 1991, Matrix Comsec powers multiple VoIP products that can be leveraged in any call center environment including IP-PBX (News - Alert), IP-Servers, VoIP Gateways and IP Phones. Catering to customers within the manufacturing industry, as well as corporations, hotels and call centers, the company recently decided to expand its footprint within the call center industry through integrating its solutions with call center solutions from Teckinfo, India.
“Matrix has developed a fine range of IP-PBX and VoIP Gateways to suit the requirements of all types of inbound, outbound and blended call centers. To increase the customer value, we have identified the need to offer more opportunities to call centers to increase their efficiency and productivity through better call center solutions.” Sajeev Nair, Product Management manager for Matrix Comsec said in a statement. “After evaluating various call center solutions available in the domestic market, we have selected Teckinfo, for its range of contact center software suite, to integrate with our range of IP-PBX and VoIP gateways.”
With around 30 percent of its employees solely focused on creating new products that can help VoIP call centers to see ongoing success, Matrix offers customers Universal Gateways, VoIP Gateways and Terminals, GSM Gateways, Access Control and Time-Attendance Systems and Fire Alarm Systems, which are extremely easy to use, have multiple innovative features and are reliable.
“Interdialog is a feature rich software suite for modern call centers and has been acclaimed by leading call centers in the domestic market. With this mutual association we look forward to offer our call center customers more flexibility to select software suites for their changing needs and ensure the long-term business opportunities. Besides the domestic market, we aspire to take forward this association to international market to strengthen the position of Matrix as a preferred solution for global call center industry,” Nair added.
If your call center hasn’t already implemented a VoIP system, there is no better time than the present as many call centers are already seeing multiple advantages through implementing these cost-effective solutions.
Jamie Epstein is a TMCnet Web Editor. Previously she interned at News 12 Long Island as a reporter's assistant. After working as an administrative assistant for a year, she joined TMC (News - Alert) as a Web editor for TMCnet. Jamie grew up on the North Shore of Long Island and holds a bachelor's degree in mass communication with a concentration in broadcasting from Five Towns College. To read more of her articles, please visit her columnist page.
Edited by Amanda Ciccatelli
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