VoIP Call Center

VoIP Call Center Provider VirtualTone Partners with i-Tech

By Deepika Mala TMCnet Contributor

VoIP call center solutions have become an indispensable part of call centers as they offer several benefits including multiple types of answering facilities, call routing options and various agent productivity tools.

Recently, VirtualTone, a provider of VoIP call center solutions inked a Gold Agent strategic partnership with i-Tech, a technology consulting company that works with network infrastructure in small to medium-sized businesses.

VirtualTone Gold Agent partners offer small to medium businesses the advantages of using cloud technology in their communication and IT infrastructure.  These call center agents are certified to meet the high levels of customer satisfaction and project management required by VirtualTone.

By partnering with local companies such as i-Tech to deliver the onsite portion of the solutions, VirtualTone is able to offer unique, cost-effective methods that successfully meet the individual needs of any business by using the latest technological innovations.  VirtualTone also provides an opportunity for increased revenue for the Gold Agent partner.

In a press release, Tim Stone, one of the three brothers who own i-Tech Technology Consulting, said, "We are one of the original Gold Agent partners and we have discovered that the partnership with VirtualTone provides additional sources of revenue for our company and a new service offering for our clients. It's a huge win for our company."

Some of the innovative capabilities powered by VoIP call centers include caller ID, distinctive ringing, call waiting, voicemail recording and routing, soft phone compatibility, mirrored extensions and remote access to improve customer satisfaction.

Headquartered in Houston, Tex. VirtualTone provides clients complete solutions with phone systems that are extremely scalable and can be leveraged by one to over 200 users.

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