VoIP Call Center

Digerati Technologies Implements VoIP Call Center at Beyond Contact Centers

By Rajani Baburajan TMCnet Contributor

Digerati Technologies, a provider of hosted communications and VoIP call center solutions, has been selected by Beyond Contact Centers, an international and multilingual call center operator offering inbound and outbound customer support campaigns for enterprises, to meet the communications requirements and specialized needs of its international call center.

"We looked at several options for our communication system and selected Digerati due to the features, functionality, and cost savings of its cloud-based platform, as well as the international services delivered through Digerati's global VoIP network,” said Jose Antonio Mirabent, president and CEO of Beyond Contact Centers, in a statement. “A complete solution from a single source that covered our application needs and global connectivity was a key factor in our decision."

Digerati powers an array of cloud-based services including VoIP call center, hosted IP/PBX (News - Alert), VoIP transport, SIP trunking and data storage. These services are delivered over Digerati's carrier-class global VoIP network, which has been built over the course of a decade. 

On the other end of the spectrum, Beyond Contact Centers provides 24/7 customer contact management and support services including product sales, consumer research and customer service for both acquisition and retention. Outbound customer contact services range from mass marketing of consumer products to the sale of sophisticated professional services.    

"Beyond Contact Centers is yet another ideal case study for the type of enterprise in need of the communication solutions Digerati can deliver,” Arthur L. Smith, president and CEO of Digerati added. “They were seeking a cost-effective, full-featured platform with specialized capabilities and a global reach that included foreign local telephone numbers. Digerati's Only in the Cloud communication system is the ideal solution for companies like Beyond Contact Centers."

In a related company announcement, just last week Digerati Technologies expanded its global coverage. The company can now provide its enterprise customers with direct inward dialing (DID) service in over 50 countries worldwide. The expanded DID coverage includes countries in North America, South America, Asia, Europe, and the Middle East.

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