VoIP Call Center

VoIP Call Center Deployments Continue to Gain Momentum

By Rajani Baburajan TMCnet Contributor

VoIP call center innovations are continuing to evolve in order to accommodate the growing needs of the industry. Although there’s tough competition among providers catering to the call center market that is challenged with tough compliance and regulatory policies, newly released VoIP technologies are helping contact centers address these challenges and offer improved customer satisfaction.

Recently, Digerati Technologies, a provider of cloud communications solutions including VoIP call center technologies, was selected by Beyond Contact Centers, an international and multilingual call center operator, to support the cloud-based communications system at its contact center.

Beyond Contact Centers, which offers inbound and outbound customer support campaigns, selected Digerati’s VoIP call center solutions to meet the internal communications requirements and the specialized needs of its international call center.

"We looked at several options for our communication system and selected Digerati due to the features, functionality, and cost savings of its cloud-based platform, as well as the international services delivered through Digerati's global VoIP network,” said Jose Antonio Mirabent, president and CEO of Beyond Contact Centers, in a statement. “A complete solution from a single source that covered our application needs and global connectivity was a key factor in our decision."

Digerati 's Only in the Cloud communication system provided Beyond Contact Centers with a cost-effective, full-featured platform that boasts specialized capabilities and a global reach that includes foreign local telephone numbers. With these innovative capabilities, Beyond Contact Centers is able to improve 24/7 customer contact management for both consumer and business-to-business (B2B) campaigns, as well as enhance its product sales, consumer research and customer service for both acquisition and retention.

In addition to VoIP call center technologies, Digerati’s cloud-based services include a fully hosted IP/PBX (News - Alert), VoIP transport, SIP trunking, data storage, and customized VoIP solutions for specialized applications. These services are delivered over Digerati's carrier-class global VoIP network, which has been built over the course of a decade.

In order to remain the forefront of all newly released groundbreaking VoIP call center technologies, PowerNet Global (News - Alert) recently revamped its network to improve customer service and grow its business to power more advanced services. The network is now bolstered with features such as Class 4 switches, upgraded POPs, wireless backhauls, Internet drains, routers, and session border controllers.  

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