VoIP Call Center

Celebrating its 20th Birthday, VoIP Call Center Provider PNG is Awarded with a Big Present

By Jamie Epstein TMCnet Web Editor

This year marks over 20 years of expertise within the telecommunications industry for Cincinnati-based VoIP call center provider PowerNet Global (News - Alert). The company has seen many things change over the last two decades, yet one thing that has not waivered is the company’s dedication to its continuously growing customer base.

Just last week, the VoIP call center provider was presented with the 2012 INTERNET TELEPHONY Excellence Award. This honor was presented by INTERNET TELEPHONY magazine and it was second year in a row the company was highlighted as the prominent winner.

The company’s NetDialer solution enables agents and customers to gain access to an extremely high level of value at a reduced cost. The outbound long distance service is ideal for high velocity and short duration (HVSD) calls, providing call centers with an alternative for cost- effective, reliable and long term outbound termination specifications. In addition, by using PowerNet Global’s solution, both agents and customers can experience Tier 1 call quality with high ASR. This robust product has evolved over the years in order to meet increasing capacity demands and has seen a 2,300 percent growth rate in revenue in the last 18 months alone.

“We’re so honored to have our NetDialer service chosen to receive this award for a second year,” said Matt Ziebro, executive vice president of Sales at PowerNet Global, in a statement. “We make every effort to give our customers everything they ask for and more and we’re proud to be recognized for that. We provide our call center customers with capacity, daily calling reports, 6/6 billing, and automated credit monitoring and reporting.”

Always remaining focused on its goal of introducing competitive products that deliver an unparalleled level of service to partners and customers alike, PNG has also been given the 2012 Best of Fairfield Award in the Telecommunications Services category from the U.S. Commerce Association (USCA) for the second time.

An interesting point to note here is that within this country, only one in 70 2012 award winners were chosen for the second consecutive time. This further serves as evidence that the VoIP call center provider’s portfolio offers high quality products to empower employees and help organizations see ongoing success.

“At our 20 year milestone, it means a lot to know we’re still doing it right,” added Bernie Stevens, President and CEO of PowerNet Global. “We have always strived to provide exceptional services and support, and it’s an honor to be chosen for this award. It reminds us that our dedication and commitment to our customers and the local community is just as important today as it was when we started in 1992.”

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