VoIP Call Center

Rio Networks Selected to Support VoIP Call Center at First Call Resolution

By Rajani Baburajan TMCnet Contributor

VoIP call center technology has revolutionized the way businesses manage customer interactions. An important aspect of this technology is that it helps organizations offer scalability at a fraction of the cost of standard telephony services.

In a recent development in the VoIP call center industry, Rio Networks reveald that First Call Resolution, a provider of a variety of call center, business process and social networking outsourcing solutions, has selected the company to provide Internet, phone and data services.

First Call Resolution maintains four contact centers across southern Oregon. The call center selected Rio Networks as part of its strategy to become the most respected outsourcing provider in the region. With 1,000 employees spread across four offices, First Call Resolution needed an easy way to communicate between offices as well as to better handle the demands of its customers.

“We have a transport ring that allows us to route calls through Rio to three of our sites,” said John Stadter, managing partner of First Call Resolution, in a statement. “We use Rio’s SIP lines for our VoIP phone system and have a direct link between our offices.”

“We handle outsourced call center services for a variety of businesses including gaming, insurance, telecommunications, Internet services and financial services so we rely on the data and network services from Rio,” Stadter added.

Rio Networks provides business communication and cloud services including phone, e-mail, data, Internet, and colocation. The company serves areas including Portland, Hillsboro, Oregon City, Woodburn, Salem, Albany, Corvallis, Eugene, Springfield, Redmond, Bend, La Pine, Roseburg, Grants Pass, Ashland and more.

“First Call Resolution is an excellent example of a customer who benefits from the quality of service of our high-speed network,” commented Mark Bilton-Smith, president of Rio Networks, in a statement. "From SIP trunking to enhanced VoIP services, John’s company depends on us to deliver communication solutions that help them provide exceptional customer service to their own clients.”

Want to learn more about SIP Trunking and how to integrate it into your current UC strategy? Don’t miss the SIP Trunking- UC Seminars in South San Francisco on November 27, 2012.

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