VoIP Call Center

VoIP Still Struggling to Catch Fire in the UK

By Jamie Epstein TMCnet Web Editor

While here on U.S. soil, those leveraging VoIP for both personal and business purposes are continuing to increase, in other areas such as in the United Kingdom, the next generation platform has yet to catch on.

A recently published report from Ofcom titled, “The Consumer Experience of 2012” highlights some interesting findings out of nearly 2,000 people questioned in regards to their experiences dealing with the telecommunications industry. Although 78 percent are aware about VoIP services, which was an increase of nearly three percent from the year before, 35 percent could use it if they wanted to and 29 percent are already seeing the benefits associated with the intuitive offering.

And it looks like the younger generation as well as families are transitioning to VoIP at the most rapid pace in this region, as around seven percent are forecasted to be utilizing VoIP within the next two years.

However, a large number (79 percent) admit to having both mobile and landline phones in their home. Why would anyone want to pay for both a landline and a mobile phone when a mobile phone can do everything consumers need, you ask?

A major factor is that change scares many people, so they resist as long as possible and then begin to use the technology only when it begins to affect their daily activities. When teaming with a reliable VoIP provider such as PowerNet Global (News - Alert) though, expenses can be reduced while reliability and efficiency simultaneously increase. Its mobile wireless plans suite your lifestyle, according to the company’s website, keeping you connected to your family and friends while on-the-go and starting at the cost-effective price of $9.99.

In fact, PNG was selected by the Telecom Association (News - Alert) last year as its recommended partner in addition to receiving the 2012 Pillar Award for Community Service. Further, it was chosen as a Small Business of Year Finalist and an Innovation 2012 Finalist by Business Courier.

Backed by leading-edge technologies that drive convenience and flexibility as well as high level of always available support, the VoIP provider is helping to assist customers benefit from its suite one step at a time.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.

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