KCG Call Centers Launches Multiple Campaigns Using 3CLogic's oBelyx service

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July 24, 2008

KCG Call Centers Launches Multiple Campaigns Using 3CLogic's oBelyx service

By Anshu Shrivastava TMCnet Contributor

KCG Call Centers said that it has launched multiple outbound campaigns using the ôBelyx service from 3CLogic, a Rockville, Maryland-based company specializing in deployment of Software-as-a-Service solutions for contact centers.

Thanks to the ôBelyx service, KCG Call Centers was able to launch multiple campaigns without adding new hardware or software. This did not disturb existing operations.

Kathy Kavanaugh, vice president of operations at KCG Call Centers, pointed out that her company was seeking an easy-to-use, easy-to-manage call center system to support operations for multiple outbound campaigns.

KGC Call Centers turned to 3CLogic for software features, leads management, and analytics to get the campaigns operational in a matter of days, she said, adding that using

the ôBelyx service from 3CLogic enabled the company to execute several campaigns that produced “win backs” and generated revenue.

A VoIP call center platform from 3CLogic, ôBelyx, is a complete customer interaction solution for businesses, associations, educational institutions, and government agencies.

3Logic officials said that this online software provides the tools necessary to bring up a “state of the art” contact center in a matter of days, and eliminates the need for any kind of hardware or software.

ôBelyx allows for easy set-up and administration at single-site or distributed, multi-site centers including home workers. Officials explained that built from the ground up with VoIP, any business with a PC and a broadband connection can access a suite of outbound campaign applications.

“ôBelyx leverages 3CLogic's Telephony Application Grid technology (TAG) to bring unprecedented flexibility and service velocity to call centers such as KCG,” said Raj Sharma (News - Alert), president and CEO at 3CLogic, in a statement.

Sharma added that the KCG team “truly” understands the value of using contact center SaaS (News - Alert), and “we are delighted that they are leveraging the power of TAG to drive their business goals.”

Anshu Shrivastava is a contributing editor for TMCnet. To read more of Anshu’s articles, please visit her columnist page.

Don’t forget to check out TMCnet’s White Paper Library, which provides a selection of in-depth information on relevant topics affecting the IP Communications industry. The library offers white papers, case studies and other documents which are free to registered users. Today’s featured white paper is Jim Cossetta, President, CEO, 4What Interactive, Creators of The VoIPTrainer, brought to you by 4What Interactive (News - Alert).

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