VoIP Call Center

PathSolutions Now a Part of the Extended Avtex Partner Family

By Deepika Mala TMCnet Contributor

PathSolutions, a network and VoIP performance management solution provider has become an authorized Avtex (News - Alert) Network Infrastructure partner.

Avtex is a Minnesota-based and nationally recognized applications and systems integrator, which specializes in Contact Center, IP Telephony, Messaging, Notification and Networking Solutions to enable businesses to embrace their customers.

Bob Denman (News - Alert), president of Avtex, states, “We select our partners based on the benefits and value that they can deliver to our customers. PathSolutions’ network performance management solutions offer our customers unprecedented visibility into the performance of their networks, continuously monitors for and identifies any network issues, and recommends fixes for those issues. From a value and performance standpoint, we consider PathSolutions to be the best in its field.”

To deliver solutions that meet their needs today and into the future, Avtex, as a leader in providing telephony, data and business process automation applications, works closely with its customers.

Avtex customers, through this strong customer-centric focus are enabled to survive and thrive in today’s competitive business environment.

“We are pleased to be part of the extended Avtex partner family as we, like Avtex, are committed to delivering high quality solutions to our customers. We believe that our VoIP and data network performance management solutions offer tremendous value to Avtex customers and their network infrastructures, ensuring the reliable and high performing networks required for Unified Communications (News - Alert) solutions,” Tim Titus, CTO of PathSolutions, said.

The Total Network Visibility solutions of PathSolutions represent a new direction in network performance monitoring by changing how engineering effort is utilized. Its solutions for VoIP and data networks act as the network’s eyes and ears.

The VoIP Monitor is the only solution that identifies where and why a VoIP call went bad, and then recommends a fix. Problems, with the help of PathSolutions’ network performance management solutions, are easily identified and quickly diagnosed. The engineers, through this are allowed to spend their valuable time resolving problems instead of installing and configuring software.

In related news, PathSolutions, a network and VoIP performance monitoring solution provider, has become a Mitel (News - Alert) DataNet vendor.

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