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VoIP Call Center Featured Articles
TelcoDepot.com Enabling the VoIP Call Center Industry to Expand, Call by Call
5/15/2012Telco Depot is a company that offers business telephone systems, business VoIP service, VoIP phones, phone headset equipment, video surveillance systems, voice and data cabling solutions, conference phone solutions and Microsoft Response Point Systems. With the company's most prominent goal being to assist its clients to make better decisions based upon their individual business needs, VoIP call centers can benefit highly from teaming with the firm to lower prices, increase scalability and drive ROI.
As Speech and Data Seamlessly Integrate, VoIP Call Centers Take Notice
5/9/2012Recently released findings from HOB GmbH & Co. KG, a mid-sized German software company that develops and markets innovative remote access solutions worldwide, reveal that companies including call centers are continuing to leverage VoIP solutions due to the overwhelming amount of benefits these offerings power, including cost effectiveness. As the increasingly popular trend of speech and data becoming one ramps up, new doors for communicating are opening.
VoIP Call Centers and the Many Benefits They Can Bring to Your Business
5/8/2012Modern day call centers leverage VoIP solutions to enable agents to multitask and complete many highly important time-sensitive tasks including monitoring email and online communications including IM, responding to email inquiries, taking place in Web chats, sending faxes, and transmitting text messages from cell phones.
Toshiba, Polycom Team to Power VoIP Communication Solution for Call Centers
5/1/2012Recently, Toshiba's Telecommunication Systems Division, in partnership with Polycom, began to offer an innovative wireless solution featuring the SpectraLink 8400 series of wireless telephones. The partnership provides an affordable, feature-rich wireless communications solution with several innovative features including VoIP call center for small and mid-sized businesses (SMBs).
VoIP Call Center: ExponentHR Improves Contact Center Capabilities with AltiGen's MaxACD
5/1/2012AltiGen Communications, a provider of Microsoft-based VoIP call center systems and unified communications solutions, revealed that ExponentHR, a Human Resource Information System (HRIS) technology firm offering services as such as payroll and tax services, selected AltiGen's MaxACD contact center solution for Microsoft Lync.
Lightyear Migrates to inetwork Infrastructure for VoIP Call Center E911 Call Routing
4/25/2012inetwork, a provider of VoIP call center and communications solutions including voice, SMS and 911, recently added Lightyear Network Solutions as the latest VoIP service provider to migrate to inetwork's VoIP Enhanced 911 call routing solution.
As Tablets Increase in Popularity, VoIP Call Center Provider Steps into the Expanding Space
4/23/2012A recent study from GfK, a huge research company, shows that adults that have begun to use their tablets much more frequently, even when plopped in front of their other screen-their TV. According to the research, tablets are quickly becoming the second go to medium for people as it extremely easy to complete multiple tasks right from it including watching classic movies, listening to music, researching a topic, buying that brand new handbag or talking to your best friend who moved halfway around the world.
VoIP Call Centers are Taking the Business World by Storm
4/18/2012One of the fastest growing communication technologies around is that of Voice over Internet Protocol (VoIP). While the landline was once the staple of every business from large corporations to the entrepreneur who had a staff of one, VoIP has been taking over in a big way for a couple of obvious reasons.
Amazon Makes its Way into Sales Industry, up Against Competitors Google and Apple
4/18/2012Recently, Amazon.com initiated a new strategy-jumping head first into the deep pool of sales that is filled with great white sharks such as Google and Apple. Touted as the world's largest online retailer, the company is working tirelessly on its newly launched service that it hopes will enable tablet users to complete transactions directly via mobile applications.
Empirix Unveils New VoIP Call Center Solution
4/11/2012Empirix, a provider of end-to-end network performance visibility, just unveiled a brand new VoIP call center solution dubbed the Empirix xCentrix VoIP and Media Analysis Package.
New Apps Focus on Increased Functionality in the VoIP Call Center
4/9/2012The call center might still have a strong association with telephony technology, but the fact is, more and more people are getting in touch with call centers through websites. The conversion has many referring to a VoIP call center as a "contact center."
VoIP Call Centers are the Wave of the Future
4/3/2012Although VoIP call centers can bring multiple benefits to any organization, sometimes these solutions are noted for powering less than stellar quality or for having insufficient reliability issues. However this is just not the case, as these centers are clearly the next-generation of contact centers that companies are using to connect their brand to both prospective and current customers.
VoIP Call Center Provider Talks Chrome for Android
4/2/2012PowerNet Global, a VoIP call center provider recently issued a blog post on this topic that delves into second major disadvantage of this new offering, the fact that it won't be powering Flash Player for the browser. The reasoning behind this limitation? According to the post, "Adobe has had problems innovating flash for mobile devices in the past and Apple doesn't allow Flash."
Quest Software Now Supports VoIP Call Center Solution from Avaya
3/26/2012Quest Software, a provider of IT management solutions, has just revealed that its Foglight Network Management System (NMS) now supports Avaya Voice over Internet Protocol (VoIP) systems to help VoIP call center providers create an efficient communications environment.
Batter Up! VoIP Call Center Provider Kicks off Contest to Give Away Opening Game Day Tickets
3/26/2012PowerNet Global powers a wide array of VoIP call center solutions and continuously adds to its portfolio different features and capabilities that can be used as call centers continue to expand and their needs change. Always taking an active role in the community, PNG recently revealed it will be sponsoring a contest, where the lucky winner will receive two tickets to Opening Day on April 5 to see the great Cincinnati Reds baseball team do what they do best.
VoIP Call Center: Google Play is on its Way and Looks Like it's Here to Stay
3/21/2012When people typically hear the term "Google," they immediately conjure up images of being able to type in any phrase and instantly receive an overwhelming amount of information on the topic. However, Google has just kicked open the door to a new vertical with its Google Play.
VoIP Call Center Deployments Continue to Gain Momentum
3/19/2012VoIP call center innovations are continuing to evolve in order to accommodate the growing needs of the industry. Although there's tough competition among providers catering to the call center market that is challenged with tough compliance and regulatory policies, newly released VoIP technologies are helping contact centers address these challenges and offer improved customer satisfaction.
VoIP Call Center Provider Completely Revamps Network
3/15/2012In the technology world, nothing ever remains the same. In fact, in the time it just took you to read that sentence a new revolutionary innovation was probably created. Dedicated to remaining at the forefront of groundbreaking technological developments, VoIP call center provider PowerNet Global has completely made over its core network which now boasts a variety of the state-of-the-art equipment.
Digerati Technologies Implements VoIP Call Center at Beyond Contact Centers
3/13/2012Digerati Technologies, a provider of hosted communications and VoIP call center solutions, has been selected by Beyond Contact Centers, an international and multilingual call center operator offering inbound and outbound customer support campaigns for enterprises, to meet the communications requirements and specialized needs of its international call center.
VoIP Call Center: What is Happening with LightSquared/Sprint Deal?
3/12/2012PowerNet Global is staying abreast of any and all news that could potentially affect the VoIP call center industry. And recently PNG wrote in its blog that Sprint could be parting ways with LightSquared due the fact that the company has yet to meet vital contract demands that are supposed to be resolved by Thursday, March 15th.
VoIP Call Center Provider VirtualTone Partners with i-Tech
3/6/2012VoIP call center solutions have become an indispensable part of call centers as they offer several benefits including multiple types of answering facilities, call routing options and various agent productivity tools.
Like People Need Air to Live, VoIP Call Centers Depend on Premise-Based PBXs to Thrive
3/5/2012Here's a fact I'm sure you are already aware of: most phone systems are different, as they power different functions and options. And VoIP call centers depend on a highly reliable system that offers scalability to ensure that, as your customer base continues to expand, your system can keep up.
VoIP Call Center Provider PowerNet Global a Top 10 Allworx Reseller in US
2/28/2012PowerNet Global, a company that has been involved within the telecommunications industry for over 20 years and offers innovative VoIP call center solutions, has just been named as one of the top 10 Allworx resellers in the nation. As an APEX Allworx Platinum Dealer, PNG currently ranks as the biggest Allworx reseller in the states of Ohio and Kentucky. "We have been doing business with Allworx for over three years now, and I am proud of our continued growth," John Putnam, vice president of Direct Sales of PowerNet Global, said in a statement. "Becoming one of the top 10 resellers in the nation is a great honor and truly shows our success."
VoIP Call Center Providers Warned about Traffic Spikes from Political 'Robo-calling'
2/28/2012No, the "it" in this instance is a presidential election, and those that need to be wary (other than people who don't like politics or political campaigning) are voice-over IP (VoIP) call center providers, who will likely see an enormous jump in traffic leading up the election, thanks to political robo-calling.
Unicoi Systems to Showcase New VoIP Call Center Offerings at Embedded World Conference
2/22/2012The multiple benefits associated with implementing a Voice over IP (VoIP) system in various businesses including call centers have helped this trend to become increasingly popular. However, sometimes integrating VoIP functionality into existing systems can be a challenge to these enterprises.
VoIP Call Center Providers Should Be Careful to Avoid VoIP Congestion
2/21/2012SIPTrunks.org, a provider of SIP trunking for small businesses, VoIP call centers and wholesale VoIP customers, recently warned that VoIP networks will encounter high volume of calls during elections mainly due to the rise in robocall volume.
Oh, How VoIP Call Center Provider PowerNet Global Has Grown Over the Years!
2/14/2012Headquartered in Cincinnati, Ohio, PowerNet Global has been a major player in the telecommunications industry for almost two decades. The multi-award winning company provides voice, data, SIP, VoIP call center and managed solutions to both commercial and residential customers all over the globe.
Matrix Comsec Breaks into VoIP Call Center Market
2/13/2012Opening its door in 1991, Matrix Comsec powers multiple VoIP products that can be leveraged in any call center environment including IP-PBX, IP-Servers, VoIP Gateways and IP Phones. Catering to customers within the manufacturing industry, as well as corporations, hotels and call centers, the company recently decided to expand its footprint within the call center industry through integrating its solutions with call center solutions from Teckinfo, India.
Telesphere's Hosted VoIP Call Center Chosen by ZAGG
2/9/2012VoIP call center solutions improve the efficiency of call centers by offering an array of benefits including multiple types of answering facilities, call routing options and agent productivity tools.
VoIP Call Center: Fonolo Ends "Customers on Hold" with New Solution
2/8/2012Fonolo, a provider of cloud-based VoIP call center solutions, has just unveiled an innovative offer for the call center industry. The company now offers its virtual queuing service at a flat-rate pricing of $10 per agent per month, making it affordable to businesses of all sizes.
Leverage a VoIP Call Center to Increase Cost Predictability
2/1/2012Call centers are responsible for handling multiple, vital tasks on a daily basis that if done incorrectly or in an insufficient manner can greatly affect any organization. To overcome these obstacles, call centers must utilize a Voice over Internet Protocol (VoIP) system to see an array of benefits.
VoIP Call Center: Be Sure to Have a Backup Power Solution Handy to Handle Emergencies
1/30/2012VoIP call centers offer several advantages. Besides the obvious cost benefits, VoIP call center technologies are known to offer users' seamless connectivity during power outages that are caused by natural calamities like hurricanes and earthquakes.
VoIP Call Center Provider PowerNet Global Recognized for Community Service
1/24/2012PowerNet Global, a provider of VoIP call center solutions, has been honored with the 2012 Medical Mutual Pillar Award for Community Service. The VoIP call center provider, known for its strong business ethics, integrity, and reliability, won the award for making outstanding contributions to the community.
VoIP Call Center Provider Vitelity Communications Unveils New Feature
1/24/2012VoIP call centers help businesses to manage international calls in a cost-effective manner, allowing various organizations to leverage functionality such as Direct Inward Dialing (DID). This capability helps companies to create a global presence in major cities virtually in over 60 countries.
VoIP Call Center: Landlines Are Quickly Becoming a Thing of the Past as Cell Phones Dominate
1/17/2012Remember those days where you were on your cell phone and your house phone began to ring insistently? Well hold on to your memories, because it looks like this may be something only us old timers remember as VoIP solutions are increasing in popularity even in call centers.
VoIP Call Center Provider Chosen for 2011 INTERNET TELEPHONY Product of the Year Award
1/17/2012Catering to the telecommunications industry for nearly two decades, PowerNet Global, a provider of a wide communications portfolio including VoIP call center solutions such as NetDialer, has won the 2011 INTERNET TELEPHONY Product of the Year Award. Remaining at the forefront of all cutting edge technology, PNG created NetDialer to allow outbound call centers to gain access to a solution that is cost-effective and very reliable. Complete with features including no additional cost to get the system up and running, no monthly service fees or short duration penalties, a large degree of scalability, free call back service and 24/7 local NOC support this VoIP call center solution is vital to continuous success.
VoIP Call Center Provider Recognized by the USCA
1/9/2012PowerNet Global, a provider of VoIP call center solutions, has received the 2011 Best of Fairfield Award in the Telecommunications Services category provided by the U.S. Commerce Association (USCA).
Zaplee's VoIP Call Center Helps Medical Billing Company Save Money
1/9/2012Zaplee, a provider of cloud call center systems and solutions including VoIP call centers, has recently helped a medical billing company in Texas save tens of thousands of dollars in expensive PBX equipment.
VoIP Call Center Provider Honored for Social Responsibility
1/3/2012VoIP call center solutions provider PowerNet Global has been honored for its impact in the greater community. The company announced it has been named as the 2011 WE Celebrate Community Impact: Business of the Year Award Runner Up, a nod to its commitment to strong ethics, reliability and integrity.
NetDialer Outbound Service Enhances VoIP Call Center Offering from PowerNet Global
1/3/2012Companies operating in the call center space generally have a dedication to customer service, but how does that dedication stand up against budget cuts? Does the call center have to cut corners in customer service just to keep overhead numbers in line? If the company could instead adopt the VoIP call center approach, could service be improved while cost is maintained at a healthy level?
VoIP Call Center Industry Gets a Boost from PowerNet Global SIP DID Add
1/3/2012PowerNet Global's recent addition of inbound SIP DIDs to its call center solution suite is attracting some attention recently. PowerNet Global, which has been in the telecommunications industry for almost 20 years, is giving customers the option of inbound calling in its VoIP call center solution.
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Podcasts
The Benefits of SIP Services
Communication technology continues to play a critical role in helping businesses complete their day-to-day operations. But SMBs and enterprises today are seeking cost effective solutions to help them better meet customers' needs, especially when it comes to voice services. TMCnet recently spoke with PowerNet Global, an integrated telecommunications company, about its SIP solutions and how the company can help organizations offer scalability at a fraction of the cost of standard telephony services.
Listen Now »Press Releases
- » PowerNet Global Named Finalist for Business Courier Innovation Awards
- » Communications Provider PowerNet Global Adds Inbound SIP DIDs to Call Center Offering
- » Communications Provider PowerNet Global Ranks in Deloitte Top 100 List Again
- » Communications Provider PowerNet Global Highlighted as Dayton Business Journal 2011 Business of the Year Finalist
- » PowerNet Global Receives 2011 INTERNET TELEPHONY Excellence Award for IP Communications Risks
- » Communications Provider PowerNet Global Sponsors Blazin' With Love 5K Run/Walk
- » Communications Provider PowerNet Global Receives Prestigious 2011 INTERNET TELEPHONY Excellence Award
- » Communications Provider PowerNet Global Enhances Portfolio with New Gryphon Core Phone
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